Fun. Safe. Caring. Pioneering. These descriptors apply to one of the largest and most successful swim schools in Sydney, Australia. The Carlile name is synonymous with the history of world swimming. Founders Forbes and Ursula Carlile built their reputation on the back of a mission statement displayed at their headquarters which in part said “Our objective is not to produce a champion but to provide an atmosphere where champions are inevitable.”
That ethos of creating an atmosphere where success is inevitable guided their lives. Forbes Carlile passed away on August 2, 2016, but his legacy lives on. Carlile Swimming continues to set the gold standard for swim teaching, serving as a breeding ground for excellence.
Growing and scaling a company requires the infrastructure and technology to support such gains. As Carlile expanded its operations and launched headlong into a digital transformation, it quickly discovered that a manual and disjointed legacy management system (LMS) was holding it back. To cultivate its development, Carlile needed to meet the following challenges:
Swim teaching is a highly regulated industry, with errors having dire consequences. Ensuring the safety of students and staff is paramount. Carlile needed a solution that reduced the burden of compliance, making them “audit-ready” year-round.
Carlile faced a unique challenge with its deskless workforce. It needed to ensure its instructors were teaching to the Carlile Swimming standards of excellence. An easily accessible solution with the dexterity to reach its casual workforce was in order. Choosing a system that granted sign-on privileges for workers with private emails was a possible resolution.
Previously, Carlile administrative staff manually assessed critical on-the-job skills, tracking worker progress across paper documents and complicated spreadsheets. The administration team was in search of a platform it could customize to:
Xapify’s team had an additional challenge in serving Carlile. It was tasked with replacing the legacy system at no additional cost to the business beyond the human resources required to implement a solution. Challenge accepted – and met.
To meet Carlile’s needs, the Xapify team created a platform known internally as COLR-X (Carlile Online Learning Resource – Experience). COLR-X suits a range of users across the swim organization:
Migrating and setting up the COLR-X solution required some ingenuity from Xapify’s design team. The migration was complex because it involved transferring 50 years of historical data from the previous LMS. Moving and mapping old skills data into the new taxonomy was an ambitious endeavor. The Xapify team delivered the project on time and within budget.
The platform does more than function as a traditional eLearning environment. The broad feature set of Xapify implemented business processes, competency frameworks, and skill assessments possible under the same program.
COLR-X represents more than an implementation of learning technology. It is a re-engineering of training operations that involves supervisors in the digital assessment of employees and the management of staff licensing and credentials. Thanks to this new technology, skill development and required training can occur without interrupting workflow.
The digitization of skill frameworks offers cost savings, efficiency, and data reporting anyone can use to understand the competency and skills of the Carlile swim teaching staff in real-time. COLR-X’s key features include:
Paperwork is cumbersome, takes up unnecessary space, and can go missing at the drop of a dime. Equally burdensome is storing all your company data and sensitive documents on desktop computers accessible only from a centralized worksite.
COLR-X effectively replaces these outdated manual systems. With the new system in place, Carlile’s team now enjoys:
Best of all, COLR-X significantly reduced the amount of administrative time required by coordinators and operations managers. “Overall, it’s more automated, and there are many opportunities to correct the information entered before confirming everything,” said David DuBois, Carlile’s Swim Program Curriculum Manager. “Previously, we needed to enter dates manually, and this created a lot of inaccuracies, including problems tracking expiry.”
Xapify’s COLR-X platform supports a more connected and empowered workforce at Carlile Swimming.
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